Skip to main content

New Workflow Nodes: Conversation, Availability, Content Generation, and Sub-Agents

New Workflow Nodes: Conversation, Availability, Content Generation, and Sub-Agents​

The workflow builder just got a massive expansion. New nodes let your automations check calendars, generate content, search knowledge bases, and hand off between AI agents — all without leaving the builder.

What's New​

  • Conversation Node: The Talking Node has been renamed and supercharged. The new Conversation Node supports a "stay on node if no route match" option that keeps the AI engaged instead of dropping off. Full text mode support means it works for chat, SMS, and email workflows — not just voice.

  • Check Availability Node: Query your team's calendar availability directly within a workflow. Use it to offer open time slots, validate proposed meeting times, or route contacts differently based on whether your team is available right now.

  • Generate Content Step: The Generate Content step uses AI to create personalized content on the fly within your workflow — follow-up emails, custom SMS messages, or summaries — using contact data and conversation context.

  • Forward to Agent / Sub-Agent Node: Hand off conversations between AI agents mid-flow. Route a sales inquiry to your sales agent, then forward to your scheduling agent when it's time to book — each agent specializes in what it does best.

  • Search Knowledge Base Step: Query your knowledge base from any workflow and use the results in subsequent steps. Output variables are fully exposed in the variable picker, so you can insert knowledge base answers into messages, conditions, or AI prompts.

  • AI-Powered Call Forwarding: The call forward node now supports AI-picked destinations. Instead of static forwarding rules, your AI agent evaluates the conversation context and routes the call to the best available team member or department.

  • SMS AI-Generated Responses: The SMS node now supports AI-generated message content. Define instructions instead of static text, and the AI crafts a contextual response for each contact based on their data and conversation history.

  • Extract Dynamic Variable Step: Enhanced with more data types and detailed info in test mode. Extract structured data from unstructured text with greater precision and visibility into what the AI is pulling out.

Why This Matters​

Build Flows That Think: AI-generated content, knowledge base queries, and sub-agent handoffs mean your workflows can handle complex, contextual interactions that static automation can't touch.

Specialization Through Sub-Agents: Instead of building one massive agent that does everything, create specialized agents and let workflows route between them. Better responses, easier maintenance, and clearer analytics.

Schedule-Aware Automation: The Check Availability node eliminates the "sorry, that time is taken" back-and-forth. Your workflows only offer times that are actually open, reducing friction and no-shows.