2 posts tagged with "billing"

Billing Tracking, Audit Logs, and API Documentation​

Visibility into what's happening across your platform — from billing consumption to user activity to developer access. This release brings enhanced billing meters, comprehensive audit logs, system email notifications, and your first public API documentation.

What's New​

• Meters Activity Page: A new billing page shows detailed meter activity and consumption data. See exactly how your usage breaks down across AI agents, workflows, calls, and messages with per-meter tracking.

• Billing Tracking Enhancements: The billing tracking page now includes a tenant filter dropdown for multi-account billing views, external reference descriptions for easier reconciliation, and sub-tenant enrichment with descriptive labels and tooltips.

• Deny-Overage Meters: Service meters that block usage when limits are reached now show clear informational text instead of a price. Users understand exactly why a service is unavailable and what to do about it.

• Enhanced Audit Logs: Audit log entries now show the performer's name and IP address in the timeline view. A searchable activity type dropdown makes filtering through large audit histories fast and precise.

• System Email Notifications: New automated email notifications for account deletion, suspension, reactivation, password changes, and new device login alerts. Keep your users informed about important account events with branded, professional emails.

• API Documentation v1: The public API now has comprehensive documentation split into public and internal types, with an interactive API explorer. Developers can browse endpoints, see request/response schemas, and test calls directly from the docs.

• Knowledge Base Improvements: Fixed synchronization issues across shared knowledge bases, resolved PDF upload failures, and improved the Search Knowledge Base workflow step with proper context handling.

• Inbound Email Improvements: Email identity integration displays correctly in the inbox. Lead source attribution properly tracks the real sender address instead of the forwarder address.

Why This Matters​

Billing Transparency: Meters activity, deny-overage messaging, and tenant-level tracking give both you and your clients complete visibility into usage and costs. No surprises on the invoice.

Security You Can Prove: Audit logs with performer and IP tracking create an accountability trail for every action. When security questions arise, you have answers.

Developer-Friendly: API documentation means your development team or third-party integrators can build on the platform without guesswork. Interactive docs reduce integration time from days to hours.

Call Billing Intelligence: Real-Time Cost Tracking for Every Conversation​

Knowledge is power—especially when it comes to your phone bill. We've launched a comprehensive Call Billing Intelligence system that gives you granular, real-time visibility into every call your team makes. Track costs per agent, per campaign, per disposition, and never be surprised by a bill again.

What's New​

• Per-Call Cost Tracking: Every inbound and outbound call is now metered and logged with precise duration and cost breakdowns. See exactly what each conversation costs the moment it ends.

• Duration-by-Status Analytics: Understand where your call minutes go. Track time spent on answered calls, voicemails, hold time, and forwarded calls—all broken out by disposition status so you can optimize your team's efficiency.

• Agent-Level Billing: See cost-per-agent metrics across your entire team. Identify your most efficient callers, track per-campaign ROI, and make data-driven staffing decisions.

• Outbound & Inbound Split: Full cost separation between outbound prospecting and inbound support calls. Route budgets intelligently and allocate spend where it drives the most value.

Why This Matters​

No More Bill Shock: Real-time cost tracking means you always know where you stand. Set budgets with confidence and catch overages before they happen.

Optimize Team Performance: Agent-level billing data reveals who's converting efficiently and where coaching opportunities exist. Turn call data into actionable insights.

Campaign ROI, Instantly: Know the true cost of every Power Dialer campaign, every outreach sequence, every follow-up series. Calculate ROI with precision, not guesswork.

Built for Scale: Whether you're running 100 calls a day or 10,000, the billing system scales with you—accurate to the second, updated in real time.