More Do Not Disturb Options: Per-Channel Controls, Auto-Added to Contacts
More Do Not Disturb Options: Per-Channel Controls, Auto-Added to Contacts
Do Not Disturb gets a major upgrade. DND preferences are now configurable per channel, automatically added to every contact profile, and enforced across every send path — manual, automated, and bulk.
What's New
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Per-Channel DND Controls: Set Do Not Disturb preferences individually for email, SMS, and calls on every contact. Each channel can be toggled independently, so a contact who opts out of texts can still receive emails. DND controls are now automatically included on the first tab of the contact sidebar — no setup required.
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DND Workflow Node: Add DND checks directly into your automation flows. The new workflow node blocks sends based on a contact's per-channel DND status, automatically creating a "blocked" activity record so you have full visibility into what was skipped and why.
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Do Not Call List Enforcement: Before any call is placed — whether from the webphone, power dialer, or workflow — the system checks the DNC list and blocks the call with a clear error toast. No accidental calls to contacts who've asked not to be contacted.
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SMS Opt-Out Detection: Inbound messages containing STOP, CANCEL, UNSUBSCRIBE, and other standard keywords are automatically detected. You can also define custom multi-word opt-out phrases specific to your business, ensuring every unsubscribe request is honored instantly.
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DND Banner in ReplyBox: When viewing a DND contact in the pipeline or inbox, a prominent banner warns your team before they attempt to send. The banner updates reactively — change DND status and the banner appears or disappears in real time.
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Bulk Send DND Filtering: Running a bulk SMS or email campaign? DND-blocked contacts are automatically filtered out before sends begin, and blocked activity records are created for each skipped contact. Full compliance at scale.
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Report Spam Call Blocking: Flag inbound calls as spam via the new Report Spam option on call activity. Reported numbers are blocked from future inbound routing, keeping your team focused on real conversations.
Why This Matters
Per-Channel Respect: Contacts don't have to choose between all-or-nothing. Opting out of SMS doesn't mean losing email updates — and your team sees exactly which channels are available at a glance.
Zero Configuration: DND controls are automatically present on every contact profile. Your team doesn't need to enable anything or add custom fields — it's built in and ready to use.
Audit-Ready Records: Every blocked send creates an activity record with the reason. When compliance questions arise, you have a complete trail showing exactly what was blocked and when.
Scale Without Risk: Whether you're sending to 50 contacts or 50,000, DND filtering happens automatically per channel. Your team doesn't need to manually check lists or worry about compliance gaps.