4 posts tagged with "integrations"

Site Tracking: Identify Website Visitors and Track Their Journey​

Your website visitors are your warmest leads — but only if you can identify them. Our new site tracking system identifies returning visitors, matches browsing behavior to known contacts, and gives your team complete visibility into every visitor's journey.

What's New​

• Website Visitor Identification: The site tracking integration identifies website visitors by matching browsing behavior to known contacts. The tracking code is automatically included in your widget embed — no separate installation required.

• Visitor Identity Settings Page: A new settings page lets you configure how visitor identification works, set up routing rules for identified visitors, and manage your tracking preferences.

• Visit Activity Panel: The contact sidebar now includes a Visit Activity panel showing a contact's complete website browsing history — pages visited, timestamps, duration, and frequency. Available on plans with site tracking enabled.

• Page View Tracking: Every page view is tracked and attributed to the correct contact. The system automatically updates total page views per lead, giving you engagement scoring data without any manual configuration.

• Automatic Widget Integration: Site tracking is automatically included when you embed the chat widget. One embed code handles both visitor engagement and tracking — no extra scripts to manage.

Why This Matters​

Identify Before They Leave: Most website visitors leave without converting. Site tracking identifies returning visitors and matches anonymous browsing to known contacts, letting you re-engage with context they didn't expect you to have.

Complete Visitor Journey: The Visit Activity panel turns anonymous traffic into actionable intelligence. See exactly which pages a contact visited before they booked a call, helping your team prepare for more relevant conversations.

Zero Extra Setup: Site tracking comes bundled with the widget embed. If you've added the chat widget, you're already tracking visitors.

More Chat Widgets, More Customization: Full Screen, Orb, and Flexible Embedding​

The chat widget system gets a major expansion with new widget styles, full-screen mode, and deeper customization options. Whether you want a subtle orb in the corner, a full-screen conversational experience, or a widget embedded inline within your page — you now have the flexibility to match any use case.

What's New​

• Full-Screen Widget Mode: Launch the widget in full-screen mode for immersive conversational experiences. Perfect for dedicated support pages, onboarding flows, or landing pages where the AI conversation is the main event — not a sidebar distraction.

• Orb Widget Style: A compact, modern widget design that sits unobtrusively on your page until clicked. Includes a transcript toggle so visitors can review their conversation history without leaving your site.

• Chat & Voice Toggle: Visitors can switch between text chat and live voice conversation within the same widget. Start typing a question, then switch to voice for a more natural interaction — or vice versa.

• Target Div Placement: Control exactly where the widget appears on your page by targeting a specific div element. Embed it in a sidebar, a support page, or inline within your content — not just floating in the corner.

• Widget Customization Options: Configure widget appearance, behavior, and default settings to match your brand. Control colors, positioning, default open/closed state, and which capabilities (chat, voice, or both) are available to visitors.

• Website Data Context: Data extracted from your website is sent to the widget session, giving your AI agent real-time context about what the visitor is looking at when they start a conversation. A visitor on your pricing page gets a different conversation than one reading your blog.

• Widget Session Logging: Every widget interaction — chat messages, voice calls, page navigation — is persisted to the database and appears in the contact's conversation timeline. Your team sees the full picture of every visitor interaction.

• Support Widget in CRM: Your team now has a support chat widget accessible directly from the CRM left sidebar. Get help or access resources without leaving the platform.

Why This Matters​

Widget for Every Use Case: Full-screen for dedicated support experiences, orb for subtle engagement, inline for contextual help — pick the widget style that fits each page and scenario.

Brand-Consistent Experience: Customization options ensure the widget feels like a natural part of your website, not a bolted-on third-party tool. Your brand, your look, your conversation.

Context-Rich Conversations: Your AI agent already knows what pages visitors have been browsing. Conversations start with context, not cold intros.

Complete Interaction History: Widget sessions appear in your CRM timeline alongside calls, emails, and SMS. One unified view of every customer touchpoint.

Workflow Builder Enhancements: Smarter Search, Richer Triggers, Deeper Logic​

Building workflows just got faster and more powerful. We've redesigned the node search experience, added App Events triggers that connect to your GoHighLevel ecosystem, and introduced advanced data conditions that let your workflows make smarter decisions.

What's New​

• Simplified Node Search: Find any workflow node in seconds with the redesigned search panel. Type what you want to do—"send SMS", "book appointment", "check field"—and the right node surfaces instantly. Faster building means more time for strategy.

• App Events Trigger with GHL Integration: Trigger workflows from GoHighLevel events and actions. When a GHL contact is updated, a deal moves stages, or an appointment is booked, your Votel workflows fire automatically. True bi-directional automation between platforms.

• Advanced Data Conditions: New is set and is not set conditions let your workflows branch based on whether data exists—not just what it equals. Route contacts differently based on whether they have a phone number, email, company name, or any custom field populated.

• Talking Route Synonyms: Define synonym lists for your AI agent's talking routes. If a customer says "pricing," "cost," "how much," or "rate"—your agent handles them all identically. Broader coverage, fewer dead ends.

Why This Matters​

Build in Minutes, Not Hours: The new node search is like having autocomplete for automation. Describe your intent, grab the node, and keep building. Complex workflows come together faster than ever.

GHL + Votel = Unstoppable: App Events triggers turn Votel and GoHighLevel into a single, unified automation engine. Changes in one platform instantly drive actions in the other—no manual syncing, no missed updates.

Precision Routing: Data conditions give your workflows the intelligence to handle edge cases gracefully. Missing email? Skip the email step. No phone? Route to chat. Your automation adapts to the data it has.

Smarter AI Conversations: Synonym support means your AI agent understands natural language variations without custom training. Customers speak naturally, your agent responds accurately.

Native MCP Server Integration for AI Agents​

AI Agents are now super-powered with native MCP (Multi-Connect Protocol) support. This allows your agents to connect directly to other MCP-enabled platforms, enabling deep, real-time data synchronization and workflow automation across your entire tech stack.

What's New​

• Native MCP Support: Connect MCP servers directly inside the Agent module's integration settings
• Cross-App Connectivity: Seamlessly integrate with MCP-enabled platforms, including popular tools like GoHighLevel and CloseGPT Subscriptions
• Automated Agent Triggers: Use MCP to sync data, trigger external workflows, fetch real-time context from other apps, and more

Why This Matters​

Breaks Down Silos: Your AI agent is no longer an island. It can now talk to your other core systems.

Real-Time Context: Agents can fetch live data (e.g., "What's this user's subscription status?") before answering.

Powerful Automation: Trigger complex, multi-app workflows that start in Votel and finish in GoHighLevel (or vice-versa).