More Chat Widgets, More Customization: Full Screen, Orb, and Flexible Embedding
More Chat Widgets, More Customization: Full Screen, Orb, and Flexible Embedding
The chat widget system gets a major expansion with new widget styles, full-screen mode, and deeper customization options. Whether you want a subtle orb in the corner, a full-screen conversational experience, or a widget embedded inline within your page — you now have the flexibility to match any use case.
What's New
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Full-Screen Widget Mode: Launch the widget in full-screen mode for immersive conversational experiences. Perfect for dedicated support pages, onboarding flows, or landing pages where the AI conversation is the main event — not a sidebar distraction.
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Orb Widget Style: A compact, modern widget design that sits unobtrusively on your page until clicked. Includes a transcript toggle so visitors can review their conversation history without leaving your site.
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Chat & Voice Toggle: Visitors can switch between text chat and live voice conversation within the same widget. Start typing a question, then switch to voice for a more natural interaction — or vice versa.
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Target Div Placement: Control exactly where the widget appears on your page by targeting a specific div element. Embed it in a sidebar, a support page, or inline within your content — not just floating in the corner.
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Widget Customization Options: Configure widget appearance, behavior, and default settings to match your brand. Control colors, positioning, default open/closed state, and which capabilities (chat, voice, or both) are available to visitors.
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Website Data Context: Data extracted from your website is sent to the widget session, giving your AI agent real-time context about what the visitor is looking at when they start a conversation. A visitor on your pricing page gets a different conversation than one reading your blog.
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Widget Session Logging: Every widget interaction — chat messages, voice calls, page navigation — is persisted to the database and appears in the contact's conversation timeline. Your team sees the full picture of every visitor interaction.
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Support Widget in CRM: Your team now has a support chat widget accessible directly from the CRM left sidebar. Get help or access resources without leaving the platform.
Why This Matters
Widget for Every Use Case: Full-screen for dedicated support experiences, orb for subtle engagement, inline for contextual help — pick the widget style that fits each page and scenario.
Brand-Consistent Experience: Customization options ensure the widget feels like a natural part of your website, not a bolted-on third-party tool. Your brand, your look, your conversation.
Context-Rich Conversations: Your AI agent already knows what pages visitors have been browsing. Conversations start with context, not cold intros.
Complete Interaction History: Widget sessions appear in your CRM timeline alongside calls, emails, and SMS. One unified view of every customer touchpoint.