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Conversation Snooze: Defer, Focus, and Never Lose Track

Conversation Snooze: Defer, Focus, and Never Lose Track

Not every conversation needs attention right now — but every conversation deserves attention eventually. The new snooze feature lets you temporarily hide inbox conversations and bring them back at exactly the right moment.

What's New

  • Snooze Until a Specific Date: Pick any future date and the conversation disappears from your active inbox until then. Perfect for "follow up next Tuesday" situations where you don't want the clutter now but can't afford to forget later.

  • Snooze Until Next Reply: Snooze a conversation and it automatically reappears the moment the contact replies. No timers to set — the system watches for you.

  • Auto-Unsnooze Logic: Snoozed conversations automatically return to your active inbox when conditions are met — either the date arrives or a reply comes in, whichever happens first. Nothing falls through the cracks.

  • Snooze Filters: Filter your inbox to see snoozed conversations separately, review what's coming back soon, and manage your deferred items without disrupting your active workflow.

Why This Matters

Inbox Zero, Your Way: Snooze lets you clear non-urgent conversations without losing track of them. Focus on what's urgent now, and let the system remind you about everything else at exactly the right time.

No More Sticky Notes: Stop writing "follow up with John on Friday" on a Post-it. Snooze the conversation until Friday and it shows up automatically.

Team Accountability: Snoozed conversations have a clear return date. Managers can see what's been deferred and when it's due back — ensuring nothing sits in snooze limbo forever.

Introducing the Omni-Channel Conversations Hub

Omni-Channel Conversations Hub

Stop juggling tabs. We're officially launching the new unified Conversations Hub. You can now manage all your customer conversations—starting with Email and SMS—from a single, powerful inbox.

What's New

  • Email & SMS Channels: Manage all conversations from a single unified inbox
  • Real-Time Messaging: Faster chat sync with improved delivery reliability
  • Threaded Conversations: Clear separation of message threads for each channel
  • Upcoming Channels: Native support for WhatsApp, Instagram, and Facebook Messenger is in development

Why This Matters

Efficiency: See every touchpoint (Email, SMS) for a contact in one consolidated thread.

Speed: Respond faster to new leads and customers without switching apps.

Clarity: No more "Did I email them or text them?" It's all right in front of you.