4 posts tagged with "phone"

Smart Call Tracking & Number Pools: Know Every Call, Control Every Number​

We've launched a powerful new call tracking system paired with intelligent number pool management. Track every inbound and outbound call with dedicated system fields, manage rotating number pools for high-volume campaigns, and control SMS plan allocations across your entire operation.

What's New​

• Inbound & Outbound Call System Fields: Every contact now carries Last Inbound Call and Last Outbound Call system fields—automatically populated in real time. Instantly see when you last spoke with any lead, who initiated the call, and filter your CRM by call recency.

• Number Pool Management: Assign pools of phone numbers to campaigns and let the system intelligently rotate through them. Avoid carrier flagging, maintain healthy caller reputation, and scale your outbound volume without burning numbers.

• SMS Plan Controls: Assign SMS plans to specific numbers or pools with built-in usage limits. Control costs at the number level and prevent runaway messaging spend before it happens.

• Dedicated Worker Queuing: High-volume campaigns now use dedicated worker assignment—ensuring no two processes compete for the same number. Cleaner execution, zero conflicts, maximum throughput.

Why This Matters​

Total Call Visibility: System-level call tracking means no more guessing when you last reached a lead. Sort, filter, and segment your entire contact database by call activity—instantly.

Protect Your Numbers: Number rotation and pool management keep your caller reputation healthy. Carriers won't flag you, leads will pick up, and your connect rates stay high.

Budget Control at Scale: SMS plan controls give you per-number spending limits. Scale your messaging without worrying about cost overruns—the system enforces your budget automatically.

Enterprise-Grade Reliability: Dedicated worker queuing eliminates race conditions in high-volume campaigns. Whether you're dialing 100 numbers or 10,000, every call gets handled cleanly.

Call Forwarding Pro: Intelligent Call Routing with Custom Announcements​

Call forwarding just got a serious upgrade. We've added custom announcement messages, smart caller ID selection, and deeper workflow integration—so every forwarded call arrives with full context, and every agent knows exactly who's calling and why.

What's New​

• Custom Announcement Messages: Play a custom message to the receiving agent before connecting the caller. "Incoming lead from Google Ads campaign—interested in Enterprise plan." Your team picks up prepared, not cold.

• Caller ID Selection: Choose which number appears when calls are forwarded. Use the original caller's number, your business number, or a campaign-specific number—whatever makes the most sense for your workflow.

• Workflow-Integrated Forwarding: The Call Forwarding Node now sits natively inside the Workflow Builder. Route calls based on lead score, time of day, agent availability, or any custom logic you define.

• Smart Routing Rules: Set up cascading forwarding rules—try Agent A first, then Agent B, then send to voicemail with a callback workflow. No more unanswered transfers.

Why This Matters​

Context Before Connection: Announcement messages eliminate the "Who is this?" moment. Agents answer knowing the caller's name, source, and intent—leading to faster, more confident conversations.

Brand Consistency: Caller ID selection ensures your business number shows up where it matters, maintaining professionalism across every transfer and forward.

Workflow-Native Routing: Build call routing logic as sophisticated as your sales process. Forward high-value leads to closers, route support calls to specialists, and send after-hours calls to voicemail—all automatically.

Zero Dropped Calls: Cascading rules and voicemail fallbacks mean every call lands somewhere productive. No more calls lost in transfer limbo.

WebPhone Voicemail: Never Miss a Lead, Even When You're Busy​

Your WebPhone just got a major upgrade. We've launched a full-featured voicemail system so every missed call turns into an opportunity—not a dead end. Callers leave professional voicemails, your team gets instant notifications, and follow-ups happen automatically.

What's New​

• Professional Voicemail Greetings: Record custom voicemail greetings for your business, individual agents, or specific phone numbers. Make every unanswered call feel handled, not ignored.

• Voicemail Inbox & Playback: All voicemails land in a clean, organized inbox inside the WebPhone. Listen, flag, assign to team members, or trigger follow-up workflows—all from one place.

• Instant Voicemail Notifications: Get notified the moment a voicemail is left. Push notifications ensure no lead sits waiting while your team is between calls.

• Voicemail-to-Workflow Triggers: Automatically trigger follow-up sequences when a voicemail is received. Send an instant SMS reply, schedule a callback, or route the lead to a specific agent—all hands-free.

Why This Matters​

Capture Every Lead: 80% of callers won't call back if they hit a dead line. Voicemail keeps leads warm and gives your team a second chance at every conversation.

Professional First Impressions: Custom greetings signal that your business is polished and responsive, even when no one can pick up the phone.

Automated Follow-Up: Combine voicemail with workflow triggers and your response time drops from hours to seconds—without anyone lifting a finger.

Complete Call Coverage: Between Power Dialer, WebPhone, and now Voicemail, your calling infrastructure covers every scenario: outbound blitzes, live inbound handling, and after-hours capture.

Power Dialer: Make 10X More Calls in Half the Time​

Sales teams rejoice. We've launched our most-requested feature: Power Dialer. Call through your entire contact list with one click, drop voicemails instantly, and schedule callbacks without missing a beat. Combined with major WebPhone upgrades, your calling workflow just got seriously efficient.

What's New​

• Power Dialer Campaigns: Load up your contact list and start dialing. The system automatically moves to the next call, handles busy signals, and tracks every interaction—so you can focus on conversations, not clicking.

• One-Click Voicemail Drop: Record your voicemail message once, then drop it instantly on any unanswered call. No more repeating the same message 50 times a day.

• Smart Dispositions: Mark calls as Interested, Callback, No Answer, Not Interested, or Wrong Number with one tap. Schedule follow-up callbacks with an integrated date picker—right from the call screen.

• Call History Dashboard: Every call you've made or received is now logged with full details: duration, disposition, notes, and recordings. Find any conversation in seconds.

• Enhanced WebPhone: Improved call routing sends inbound calls to the right team members automatically. Better audio controls let you switch speakers mid-call. More reliable connections mean fewer dropped calls.

Why This Matters​

10X Your Output: Professional sales teams make 50-100 calls per day. Power Dialer eliminates the manual work between calls, letting you hit those numbers in half the time.

Never Forget a Follow-Up: Built-in callback scheduling and automatic note-taking mean nothing falls through the cracks. Every conversation is tracked, every follow-up is scheduled.

Sound Like a Pro: Voicemail Drop ensures your message is consistent, clear, and professional—every single time. No more fumbling or forgetting your pitch.