2 posts tagged with "webphone"

Call Transfer Improvements: Reliable Cold Transfers, Smoother Warm Handoffs​

Call transfers are one of the most common failure points in VoIP. We've addressed every major transfer issue — from cold transfer disconnects to warm transfer audio problems — ensuring your calls complete reliably every time.

What's New​

• Cold Transfer Reliability: Resolved an issue where calls would disconnect after cold transfer due to the silence monitor misinterpreting hold silence. Transfers now complete reliably without unexpected disconnects.

• Warm Transfer Audio: Fixed whisper delay, DTMF timeout, and announcement message delivery so warm transfers work smoothly. The receiving party hears the whisper message clearly before the caller is connected.

• Whisper Track Publishing: Fixed audio cut-off in SIP consultation rooms by publishing the whisper track before the SIP call connects. Recipients hear the full announcement from the first word.

• Conference Caller ID: Caller ID is now properly passed through to conference participants and transfer recipients, so everyone in the call sees the correct identity information.

• Sub-Account to Sub-Account Calling: Calls between sub-accounts now properly generate dual call logs — one for each account. Both parties see the call in their own activity history with accurate duration and status.

Why This Matters​

Transfers That Actually Work: Your team can confidently transfer calls knowing they'll connect. No more apologizing to callers for dropped transfers or asking them to call back.

Professional Warm Handoffs: Clear whisper messages mean the receiving agent is fully briefed before the caller hears them. First impressions on transferred calls are as strong as on direct calls.

Accurate Records Everywhere: Dual call logs for sub-account calls and proper caller ID passthrough mean every account has an accurate, complete picture of their call activity.

WebPhone Voicemail: Never Miss a Lead, Even When You're Busy​

Your WebPhone just got a major upgrade. We've launched a full-featured voicemail system so every missed call turns into an opportunity—not a dead end. Callers leave professional voicemails, your team gets instant notifications, and follow-ups happen automatically.

What's New​

• Professional Voicemail Greetings: Record custom voicemail greetings for your business, individual agents, or specific phone numbers. Make every unanswered call feel handled, not ignored.

• Voicemail Inbox & Playback: All voicemails land in a clean, organized inbox inside the WebPhone. Listen, flag, assign to team members, or trigger follow-up workflows—all from one place.

• Instant Voicemail Notifications: Get notified the moment a voicemail is left. Push notifications ensure no lead sits waiting while your team is between calls.

• Voicemail-to-Workflow Triggers: Automatically trigger follow-up sequences when a voicemail is received. Send an instant SMS reply, schedule a callback, or route the lead to a specific agent—all hands-free.

Why This Matters​

Capture Every Lead: 80% of callers won't call back if they hit a dead line. Voicemail keeps leads warm and gives your team a second chance at every conversation.

Professional First Impressions: Custom greetings signal that your business is polished and responsive, even when no one can pick up the phone.

Automated Follow-Up: Combine voicemail with workflow triggers and your response time drops from hours to seconds—without anyone lifting a finger.

Complete Call Coverage: Between Power Dialer, WebPhone, and now Voicemail, your calling infrastructure covers every scenario: outbound blitzes, live inbound handling, and after-hours capture.