2 posts tagged with "voicemail"

WebPhone Voicemail: Never Miss a Lead, Even When You're Busy​

Your WebPhone just got a major upgrade. We've launched a full-featured voicemail system so every missed call turns into an opportunity—not a dead end. Callers leave professional voicemails, your team gets instant notifications, and follow-ups happen automatically.

What's New​

• Professional Voicemail Greetings: Record custom voicemail greetings for your business, individual agents, or specific phone numbers. Make every unanswered call feel handled, not ignored.

• Voicemail Inbox & Playback: All voicemails land in a clean, organized inbox inside the WebPhone. Listen, flag, assign to team members, or trigger follow-up workflows—all from one place.

• Instant Voicemail Notifications: Get notified the moment a voicemail is left. Push notifications ensure no lead sits waiting while your team is between calls.

• Voicemail-to-Workflow Triggers: Automatically trigger follow-up sequences when a voicemail is received. Send an instant SMS reply, schedule a callback, or route the lead to a specific agent—all hands-free.

Why This Matters​

Capture Every Lead: 80% of callers won't call back if they hit a dead line. Voicemail keeps leads warm and gives your team a second chance at every conversation.

Professional First Impressions: Custom greetings signal that your business is polished and responsive, even when no one can pick up the phone.

Automated Follow-Up: Combine voicemail with workflow triggers and your response time drops from hours to seconds—without anyone lifting a finger.

Complete Call Coverage: Between Power Dialer, WebPhone, and now Voicemail, your calling infrastructure covers every scenario: outbound blitzes, live inbound handling, and after-hours capture.

Power Dialer: Make 10X More Calls in Half the Time​

Sales teams rejoice. We've launched our most-requested feature: Power Dialer. Call through your entire contact list with one click, drop voicemails instantly, and schedule callbacks without missing a beat. Combined with major WebPhone upgrades, your calling workflow just got seriously efficient.

What's New​

• Power Dialer Campaigns: Load up your contact list and start dialing. The system automatically moves to the next call, handles busy signals, and tracks every interaction—so you can focus on conversations, not clicking.

• One-Click Voicemail Drop: Record your voicemail message once, then drop it instantly on any unanswered call. No more repeating the same message 50 times a day.

• Smart Dispositions: Mark calls as Interested, Callback, No Answer, Not Interested, or Wrong Number with one tap. Schedule follow-up callbacks with an integrated date picker—right from the call screen.

• Call History Dashboard: Every call you've made or received is now logged with full details: duration, disposition, notes, and recordings. Find any conversation in seconds.

• Enhanced WebPhone: Improved call routing sends inbound calls to the right team members automatically. Better audio controls let you switch speakers mid-call. More reliable connections mean fewer dropped calls.

Why This Matters​

10X Your Output: Professional sales teams make 50-100 calls per day. Power Dialer eliminates the manual work between calls, letting you hit those numbers in half the time.

Never Forget a Follow-Up: Built-in callback scheduling and automatic note-taking mean nothing falls through the cracks. Every conversation is tracked, every follow-up is scheduled.

Sound Like a Pro: Voicemail Drop ensures your message is consistent, clear, and professional—every single time. No more fumbling or forgetting your pitch.