Can I deactivate, suspend or cancel a client's account if they stop paying?

Yes. Open the client in Contacts and go to the Billing tab. From there you can cancel their account, terminate it, delete it, turn off their services, or mark them as deactivated. You can also turn off a single service.

To deactivate an account manually:

1. Open the client's contact and go to the Billing tab.
2. Click Deactivate.
3. Enter a reason and confirm.

When you bill clients through the platform, non-payment is handled automatically: if a client stops paying or their card fails, the system retries the charge (dunning) and puts the account in a deactivated state. When they next log in, they must update their card.