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Phone & Calling Overview

Votel provides a complete phone system for managing numbers, routing calls to AI agents or team members, and making calls directly from your browser. The Phone section is your central hub for purchasing numbers, configuring call destinations, and monitoring usage.

Call Destination

Video Walkthrough

Watch: How To Setup Phone Numbers, Call Routing & the Built-In Web Phone — 0:00–0:14

My Numbers​

My Numbers

The My Numbers tab displays all phone numbers on your account. Each row shows:

ColumnDescription
NumberThe phone number in E.164 format
LocationCity and state/region associated with the number
Assigned ToThe admin or sub-account the number belongs to
FeaturesSupported capabilities — Voice, SMS, MMS
SMS StatusCurrent 10DLC registration status for SMS-enabled numbers
UsageDaily call and message volume

Buy Number​

Buy Number

The Buy Number tab lets you search for and purchase new phone numbers. You can filter by country, number type, area code, and required features. See Buying and Managing Numbers for the full process.

Phone Number Settings​

Phone Number Settings

Each number has configurable settings:

  • Caller ID — Set the display name (CNAM) for outbound calls.

Caller ID

  • Call Destination — Route incoming calls to an AI agent for automated handling, or forward them to the web phone or an external number.
  • HD Voice — Enable high-definition audio for supported carriers.

HD Voice

Web Phone​

Votel includes a built-in web phone so you can make and receive calls directly from the browser without any external hardware or softphone. See Web Phone for setup and configuration details.

Next Steps​