How do I check the status of a support ticket or bug I reported?
- Go to Settings, then Roadmap.
- Click My tickets.
Every ticket related to your account is listed there with when it was created and its status, such as open, in progress or closed, so you can follow it yourself instead of waiting for someone to reach out. When a ticket moves to fixed or closed, go back into the app and check.
When you send private feedback or report a problem to support, the team may turn it into a ticket so you can track it there. If a new ticket does not show yet, click away and back, or refresh the page.