How do I get help or contact support?

There are several ways to get help.

1. Ask the AI assistant. Click the orb that follows you on every page. When the Page vision button is on (blue), it can see your screen, so you can ask what something on screen means or ask it to make a change for you.
2. To talk to a person, click the Live Support button and choose Talk to a person. This places a live support call on Votel's built-in meeting platform, where you can share your screen and our team can take control of your screen to show you things. Live support is available from 9 AM to 9 PM Eastern time. The answer rate is very good, but if nobody answers, try again. We are happy to help with anything, technical or not.
3. For help getting set up, book a setup call, in which a team member helps you get set up. The live support team is very busy, so a setup call is the best route for setup work.
4. To send a feature request, a bug or other private feedback, use the Give feedback button. Many new features come from customer feedback.
5. Reply to any email from Votel support. Replies go to our team's unified inbox, where the team sees them.

Our founder-led onboarding sessions are recorded. Attendees get an automatic summary and a recording link by email when the session ends.

Help docs and training videos are at docs.votel.ai, and you can ask questions in our school community.