How do I get help or talk to a real person at Votel support?
Support in the app is free, and real people answer.
- Click the blue Live Support button at the bottom of the app.
- Choose Talk to a person.
- The call rings our team on our built-in meeting platform. You can share your screen, and with your permission the support person can control your screen to show you how or do the work for you.
Support hours are 9 AM to 9 PM Eastern. Calls work like a phone line, not a queue: if nobody answers, the team is on other calls, so try again a little later.
If you run a white label agency, call from your main agency account, not from a sub-account. White label agencies have their own live support for their customers, so the Live Support button in a sub-account reaches that sub-account's agency.
Common requests include connecting a domain and its DNS records, importing from GoHighLevel, connecting an outside system, fixing website issues, and help with something you need to do for a client. If you have connected a domain before, it is simple: copy the DNS records shown in the pop up and paste them into the DNS settings at your domain provider, for example Cloudflare. If not, call us and we do it with you.
For dedicated time, book a support session on the calendar. Come prepared: for example, if you want an automation built, bring the sequence step by step (what to send, how long to wait and so on) and any email or text messages to paste in. If you do not have the text yet, use placeholders and edit them later.
You can also ask the AI assistant. It can search the support docs, and when Page Vision is on it sees the page you have open, explains what you are looking at, takes you to the right page, and can set a step up for you, even from an API doc. The Getting started guide in the app walks through common items, and you can ask questions in the school community.