How do I talk to a person at Votel support, and what are your support hours?
To reach a person on the Votel support team:
- Click Live Support at the bottom left of the app, in the main menu (not inside Settings).
- Choose Talk to a person.
- Click Start call.
The call rings our support team and opens in a small, collapsible window inside the app, on Votel's built-in meeting platform. You can talk, share your screen and video, and with your permission the support person can take control of your screen (only what you share in the platform window) to show you how to do something or do it with you.
Support hours are 9 AM to 9 PM Eastern time Monday to Friday, and 9 AM to 6 PM Eastern time on Saturday and Sunday. Live Support also shows its hours when you click it.
Live Support works like a phone call. If nobody answers, the team may all be on other calls or meetings, so ring again a few minutes later. The team is also set up to call you back after a missed call. While you are logged in, the team can see you online and call you inside Votel: a ringing prompt pops up for you to accept the support call.
Support is included with every plan at no extra cost, and there is no limit on how many times you can ask while the team is available. It stays available after the 5 Day Challenge. Live Support gets priority over email, but you can also email support@votel.ai. We do not offer support on Discord, because screen sharing and remote control inside the app are much easier.
Use Live Support from your main (agency) account. Inside a sub-account, the button rings the agency's own support instead of Votel.
For a quick answer at any time, including outside support hours, ask the AI assistant (the blue orb that follows you around the app). Questions to the AI assistant use AI credits.