What happens when one of my sub-accounts clicks Live Support?

When you click Live Support from your main (agency) account, it rings the Votel team. When a sub-account clicks it, the call goes to the agency, because agencies have their own live support for their own customers.

So use Live Support from your main account when you need Votel's help. If you click it while you are inside a sub-account, you end up calling yourself. Do your work in your main account unless you are working on a specific sub-account.

Your sub-accounts also have the AI assistant and the help docs, so they can get answers without calling you.