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Applies to: Agencies setting up client websites and AI receptionists

What is the best way to connect a client's domain and phone number?

Domain: it is best to do it for the client. Ask for their login to GoDaddy, Namecheap or wherever the domain is registered, and follow the copy-and-paste DNS instructions yourself, since most home service business owners do not want to do technical work. This is the same approach the Votel team takes.

Phone number: the business owner has to decide, because a business wants a consistent name, address and phone number (NAP) for local listings and Google Maps, so you generally cannot swap their number. There are two options, and both work:

  1. The business forwards calls to your AI agent, either after hours only or all calls.
  2. You port their number into Votel, and the AI answers and forwards calls to them as needed.

Choose whichever the client prefers.

Updated October 21, 2026More in Phone, SMS & 10DLCAll FAQs