Applies to: Agencies setting up client websites and AI receptionists
What is the best way to connect a client's domain and phone number?
Domain: it is best to do it for the client. Ask for their login to GoDaddy, Namecheap or wherever the domain is registered, and follow the copy-and-paste DNS instructions yourself, since most home service business owners do not want to do technical work. This is the same approach the Votel team takes.
Phone number: the business owner has to decide, because a business wants a consistent name, address and phone number (NAP) for local listings and Google Maps, so you generally cannot swap their number. There are two options, and both work:
- The business forwards calls to your AI agent, either after hours only or all calls.
- You port their number into Votel, and the AI answers and forwards calls to them as needed.
Choose whichever the client prefers.