Why does my account say my services are paused, and how do I fix it?

Every service on the platform needs a positive wallet balance to work, including phone calls, SMS, automations and agents. The balance can be tiny, even a penny, but if it is zero or below zero (even by a fraction of a cent), services are paused and nothing will run. A "your services are paused" message means your wallet balance has run out. Credits included in your plan do not keep services running, because many services charge the wallet in dollars.

The amount comes from what you used. For example, AI video and AI image generation charge AI media credits from the wallet, and the cost depends on the quality and model you select (the generator shows how many credits it will use before you create), so generating several videos or images can use up the balance. A few charges cannot be refused, such as inbound SMS and inbound email, so the balance can go slightly below zero from those.

To fix it:

1. Add funds to your wallet under Settings, then Billing. Services resume once the balance is back above zero, and your videos, sites and everything else you created are still there.
2. Turn on auto recharge under Settings, then Billing, then Usage, for example add $10 when the balance drops below $10, so your services do not pause again. Keep it on if you have phone numbers or automations live, since phone numbers and other monthly charges also come out of the wallet.
3. To see what used your balance, go to Activity, then Balance activity, and click the Services button for a breakdown by service, for example how much was AI assistant credits and how much was AI media credits.