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Messaging Channels

The Inbox supports multiple messaging platforms, allowing you to communicate with customers through their preferred channels.

Supported Channels​

  • WhatsApp - Send and receive WhatsApp messages
  • SMS - Text messaging communication
  • Email - Email conversations

Selecting Reply Channels​

You can select your preferred reply channel directly in the reply box (e.g., "Reply in WhatsApp") to ensure the message is sent through the correct medium.

Messaging Channels

Multi-Channel Benefits​

Having all channels in one inbox means:

  • No need to switch between different apps or platforms
  • Unified conversation history across all channels
  • Consistent customer experience regardless of channel
  • Easy channel switching based on customer preference or urgency
  • Complete message tracking and analytics across all platforms

This multi-channel approach ensures you never miss a message and can always respond through the channel your customer prefers.