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Quick Replies & Settings

To streamline repetitive responses, you can set up Quick Replies and customize your inbox settings.

Quick Replies Management​

Click the Settings Gear Icon in the Inbox to:

  • Add, edit, or delete quick replies.
  • Create personalized message templates for SMS, WhatsApp, or email.
  • Save time while ensuring consistency in tone and quality.

Agents can access quick replies during conversations using the "/" shortcut or by selecting from the reply box.

Additional Settings​

You can also configure:

  • Edit UI Layout - Customize the inbox interface
  • Customer Lead UI - Adjust how lead information is displayed
  • Custom Fields - Add custom fields to track specific information

Quick Replies

Benefits of Quick Replies​

  • Save time - No need to type the same responses repeatedly
  • Maintain consistency - Ensure all team members use approved messaging
  • Improve quality - Pre-written, polished responses
  • Faster response times - Reply instantly with pre-configured messages
  • Team alignment - Everyone has access to the same templates

Quick replies are especially useful for common questions, greetings, scheduling messages, and frequently shared information.