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Hang Up Node

Hang Up Node

The Hang Up Node ends the current phone call. Place it at the end of a conversation flow or at any point where the agent should disconnect.

Video Walkthrough

Watch: Deep Dive Into All Agent Workflow Nodes — 5:17–5:24

How It Works​

When the workflow reaches this node, the call is terminated. It is that simple.

Goodbye Message​

You can configure an optional goodbye message that the agent speaks before hanging up. This keeps the experience polite and professional:

  • "Thank you for calling. Have a great day!"
  • "We have everything we need. You will receive a confirmation email shortly. Goodbye!"
  • "Thanks for your time. We will be in touch."

If no goodbye message is set, the call ends immediately when the node is reached.

When to Use It​

Place a Hang Up Node at the end of any call flow where the conversation is complete:

  • After the agent finishes collecting information.
  • After a successful booking or transaction.
  • When the caller's issue is resolved.
  • When the caller opts out or asks to end the call.
  • As a fallback when the workflow has exhausted all other paths.

You can have multiple Hang Up Nodes in a single workflow — one for each possible endpoint.

Next Steps​